With the advent of so many new communication methods it seems many have forgotten manners for giving phone conferences. As a buyer, in today's market I have noticed more and more that people don't follow simple rules while giving conference calls. There has been times that these problems have actually cost potential customers business. Read More
When it comes to understanding your market segments, government statistics are among the best available sources of information. For example, the publication Statistical and Metropolitan Area Data Book provides useful data on metropolitan areas, central cities, and counties. The Small Business Administration is another great resource. Here are some Read More
There are ways to get through to even the most resistant people, contends Mark Goulston, author of the new book Just Listen: Discover the Secret to Getting Through to Absolutely Anyone. He offers these techniques to improve your customer service standards. Read More
Surveying customers after they've made a purchase — or signed a service engagement or support contact — is one of the best ways to identify which customers you might be in danger of losing. According to Jeffrey Henning, founder of Vovici, which offers comprehensive survey software, panel management, and online community solutions, there are four k Read More
Some small business owners are so focused on attracting new customers they forget to take care of the ones they already have. And neglected customers will certainly be ripe for the picking by the competition. Here are some easy and inexpensive ways to make sure your regulars keep coming back. Read More
Does your business place a premium on excellent customer service standards? If not, it could be the kiss of death for your company. According to Chip Bell and John Patterson, coauthors of Take Their Breath Away: How Imaginative Service Creates Devoted Customers, satisfactory isn't good enough these days — customer service has to blow away the comp Read More
Your job is to meet the real needs of your customers as well as those of your own business. Consider these three tips for better customer service. Read More
Renee Evenson, author of Award Winning Customer Service, offers these tips for good customer service. Read More
A quick checklist for business etiquette geared towards the small business owner. Nothing is written in stone, but clients look to your behavior for cues and clues to how well your business will suit their needs... Read More
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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!