In their new book, Let's Get Real or Let's Not Play: Transforming the Buyer/Seller Relationship, Mahan Khalsa and Randy Illig offer many salient points on customer relationship building. Here are 10 worth heeding. Read More
Wow! A great article from small business expert Steve Strauss at USA about bending or breaking the rules. No, we're not talking about ignoring government regulations or cheating when reporting your income or expenses. We're talking about bending rigid rules you've made when it comes to customers. It's easy to understand why businesse Read More
Automating your customer service has a purpose, but only to the company, not the customer. Read More
Microsoft will offer consumer choice through what it is calling a ballot screen. As Smith described it, the ballot screen will be displayed automatically and PC users can make any browser the default. Read More
It was reported that most employers are checking out on their potential (and even current!) employees via social media. Yes I hear you, being watched like a hawk was never in the job description. All I can say is, if we can't escape we must as well face it with some creativity! For folks who are looking for a job, a social media style business c Read More
Customer service is an integral part of our job and should not be seen as an extension of it. A company's most vital asset is its customers. Without them, we would not and could not exist in business. When you satisfy our customers, they not only help us grow by continuing to do business with you, but recommend you to friends and associates. Read More
Verbal, written or even sign language talks to "content." You're just listening to the words and that's it! Nothing else enters the picture. This is probably one of the biggest issues with married people. The wife might say, "You never listen to me." The husband says, "Of course I do!" and continues reading the paper. The wife probably wan Read More
A thought provoking article on self-service and the customer experience. What drives your decisions? Read More
This phone uses a facial recognition software that can be an amazing help to any sales person. No one is shocked to see a person with a mobile phone in hand, and the day you approach someone that you know is probably a client, but you forget their name, this software would allow you to be on top of your game. It is really amazing and is a great ex Read More
The comparison between freelancers and agencies is a discussion that has been conducted since the dawn of the industrial age. In just about every facet of business marketing and operations, businesses have always made the comparison between the two entities based on a variety of factors such as cost, creativity, and effectiveness. Now the discu Read More

Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!