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This week I read Seth Godin's Unleashing the SUPER Ideavirus on Vook. I really enjoyed the material, and I absolutely loved experiencing the content as a blend of text, video, and hyperlinks. This is my first time purchasing an eBook (I've read a few free pdfs) and it was an overwhelmingly positive experience.

But I still won't be buying eBooks... Read More
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Post your Freelance Projects or get Project done by skilled Freelance Web Designer, Web Developer, Software Developer, Writer - translator, Seo professionals and many more. Submit a free job posting and hire top professionals. Read More
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I got off the phone with the assistant "director," of this local tutoring franchise business, and felt really embarrassed. I couldn't believe that we were both in the same industry. The franchise industry. Here's how one five minute phone conversation... Read More
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When your customers voice complaints, do you ignore or minimize them? Take heed from the lessons of Toyota. Read More
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Word of mouth marketing has changed due to social media. This interview with car legend Johnny Londoff focuses on powerful benefits of customer service as marketing. Read More
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When devising a business development strategy, one of the most valuable things you can do as a business owner is make your employees feel like they have a stake in the company. Creating a sense of ownership among employees helps ensure an organization runs more efficiently and less expensively, which drives results. Read More
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This is the tale of a mug, dry cleaning, and customer loyalty... Read this brief post to learn what they have in common, and what they don't! Read More
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We have all heard the conventional wisdom that “the customer is always right” and “we exist to serve our customers,” but what if you have a customer that is so bad that his association with you damages your business? I say fire him. Read More
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In order to win in today’s fiercely competitive economy it is absolutely critical to create a customer service program that transcends standards and puts the personal element back into customer relations. If small businesses spend the time and the money to create a customer service program that knocks their customer’s socks off it will prove to be worth every penny. Read More
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Imagine if your business chose to forgo the regular customer and client appreciation and thank-yous in favor of one giant gesture one day.

While Open Houses and traditional Appreciation Days are great marketing tools and a way for brick and mortar businesses especially, to connect with their customers, it does not, or should not be the only time you thank your customers or clients. Read More
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Share your small business tips with the community!
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Share your small business tips with the community!








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