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Customer service is a HUGE issue for small businesses these days because of increased likelihood bad customer feedback will wind up not as a complaint lodged only to you personally but published for the world to see online in a feedback forum. But how exactly do you make sure you are providing good customer service and avoiding the kind of online negative feedback that can bring you and your comp Read More

Ever showed up late for a meeting? Or worse, have you ever had anyone show up late for a meeting with you? Not really all that professional. Read More

It’s easy to think of customer service in terms of the “real” world; in brick and mortar business. Anyone who has eaten at a restaurant, bought something from a clerk at a store, had assistance while shopping, etc, has had some level of customer service. But how does on measure customer service for online business? Read More

What better way to understand why customers are repelled by certain businesses by simply asking them. Here are thoughts from entrepreneurs, consumers and more on how to not lose a customer. Read More

You made a resolution to be better this year. You can keep that commitment. Here are the people I am following into 2010:
Elizabeth Marshall @lizmarshall If you are author, want to be an author or like learn from authors, you need to tune Liz in. I just starting working with Liz and I saw immediate financial [...] Read More

One advantage of small business over big business is the ability to focus more on customer service. The following are the things that you must consider to develop your customer service. Read More

Small businesses need to pride themselves on quality customer service. This creates repeat customers. Read More

3 metrics, just 3, that confirm you either are or are not serving your customers. You know customers, don't you? The ones who volunteer to give you their money. Read More

eCommerce call center expert discusses her own nightmare of an online shopping experience and explains how an FAQ page can save a sale and promote better customer service. Read More