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Does your business place a premium on excellent customer service standards? If not, it could be the kiss of death for your company. According to Chip Bell and John Patterson, coauthors of Take Their Breath Away: How Imaginative Service Creates Devoted Customers, satisfactory isn't good enough these days — customer service has to blow away the comp Read More

Your job is to meet the real needs of your customers as well as those of your own business. Consider these three tips for better customer service. Read More

Renee Evenson, author of Award Winning Customer Service, offers these tips for good customer service. Read More

A quick checklist for business etiquette geared towards the small business owner. Nothing is written in stone, but clients look to your behavior for cues and clues to how well your business will suit their needs... Read More

In their new book, Let's Get Real or Let's Not Play: Transforming the Buyer/Seller Relationship, Mahan Khalsa and Randy Illig offer many salient points on customer relationship building. Here are 10 worth heeding. Read More

Wow! A great article from small business expert Steve Strauss at USA Today.com about bending or breaking the rules. No, we're not talking about ignoring government regulations or cheating when reporting your income or expenses. We're talking about bending rigid rules you've made when it comes to customers. It's easy to understand why businesse Read More

Automating your customer service has a purpose, but only to the company, not the customer. Read More

Microsoft will offer consumer choice through what it is calling a ballot screen. As Smith described it, the ballot screen will be displayed automatically and PC users can make any browser the default. Read More

It was reported that most employers are checking out on their potential (and even current!) employees via social media. Yes I hear you, being watched like a hawk was never in the job description. All I can say is, if we can't escape we must as well face it with some creativity! For folks who are looking for a job, a social media style business c Read More