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Verbal, written or even sign language talks to "content." You're just listening to the words and that's it! Nothing else enters the picture. This is probably one of the biggest issues with married people. The wife might say, "You never listen to me." The husband says, "Of course I do!" and continues reading the paper. The wife probably wan Read More

A thought provoking article on self-service and the customer experience. What drives your decisions? Read More

This phone uses a facial recognition software that can be an amazing help to any sales person. No one is shocked to see a person with a mobile phone in hand, and the day you approach someone that you know is probably a client, but you forget their name, this software would allow you to be on top of your game. It is really amazing and is a great ex Read More

The comparison between freelancers and agencies is a discussion that has been conducted since the dawn of the industrial age. In just about every facet of business marketing and operations, businesses have always made the comparison between the two entities based on a variety of factors such as cost, creativity, and effectiveness. Now the discu Read More

If you're looking for a start-up business opportunity with small upfront costs, you might want to consider staring an outsourced call center service. Read More

Customer loyalty can certainly play a significant role in the long term success of any company. The true hallmark of a successful business is whether or not customers return to your organization time and time again, whenever they have a need for the particular type of product or service that your company has to offer. Read More

The fine line between real Customer Service and just service is what differentiates great companies from good, and get Customers to leave the service companies. Read More

It often doesn't take much to turn a good experience into a great experience. Here's an example of how one small business owner took her service to the next level. *Hint* it's easy enough that you can do it too. Read More

Customer loyalty is one of the most important areas in small business marketing that we strive to strengthen. It does not happen overnight and takes continued effort; however the benefits can greatly increase our business and marketing success. Read More