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It might seem impossible to compete but here are a few tips that, aside from how you present your business, may help you set your company apart and offer a lure for new customers. Read More

Running a business without organized data?

Tips for Organizing Big Data

#organizingbigdata #bigdata #data #easkme
#gauravkumar Read More

Your customer support team is one of your business's main points of contact with your actual users or customers. If you've started building a CS team but aren't sure how best to utilize their talent, here are three logical next steps to consider. Read More

Today the magic of the Hotel Experience is powered by the people. Hotels now are forced to look outside the box to identify a new cookie-cutter space that provides an alternative experience.

The new alternatives lay in creating experience rooms that capture the traveler’s journey. And Read More

Scaling customer support is an exciting moment in a company’s life. ut it also can signal a time of difficulty and possible danger. As you grow, you need to maintain − or even improve − the quality of your customer service to meet the growing demand, and this is no easy task. Read More

Smart companies understand their customers and their needs. They provide the value their customers are looking for at the right price. Read More

How does one create loyal customers? A study by ClickFox found that the best way to build customer loyalty is by providing exceptional customer service. Use of customer service software can transform the way you communicate with your customers. This article descrives 8 of the most common benefits o Read More

A VoC program is the key to customer success for any company that wishes to achieve delight and create advocates out of their customers.

Do you want your very own champion customer sharing their positive opinions to everyone (hmm, maybe a blog community…) on your behalf?

Listening to what the Read More

More than a decade ago, there were only two ways to contact a company – by phone or by fax. Today, you can take your pick; phone, email, live chat, SMS and social media. The list appears endless.This article highlights the benefits of consistent service quality and explains the best practices for t Read More