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Customer service has gone beyond calling or answering your customer's call. It's time to start using co-browsing technology to improve communications with customers and make them feel as though they were in the same room with the customer agent, guiding them accordingly and fixing their problems in Read More

One of the ways that you can make your business better for your clients is if you focus on making customers comfortable. Here is how. Read More

Scaling your business is almost impossible until you know your customer’s value. Whether you’re going to scale a brick-and-mortar business or an online business, it doesn’t matter; it’s vitally important to understand what each customer is worth to your business. Read More

A comprehensive guide to user onboarding best practices based on years of research and establishment. This is the go-to-guide for user onboarding strategies.
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This article deals with the third road that some companies take where they do business with various government departments, institutions, agencies, and organizations. This is the business-to-government sector and this article will provide a number of reasons as to why companies that operate in the Read More

Co-Authors of The Reputation Book, Guy Arnold & Russell Wood, discuss the importance of receiving and using customer feedback to fully understand customer needs. Read More

Eliminating silos present in the Customer Experience is a persistent issue companies confront when having independent departments functioning under the same roof. These separate departments have different goals, priorities and even use different tools to accomplish tasks.

This is called the Silo Read More

Co-browsing eliminates the challenges customer support agents encounter while trying to help customers resolve their problems. No need to wait for several days for your emails to be replied, you get a seamless real-time customer experience. It’s truly an amazing technology that is transforming cust Read More

Customer Success and Customer Experience Conferences in 2018:
50+must-attend CX, Customer Service and Customer Success conferences Read More