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Customer Success. It sounds great. I mean, it definitely has a nice ring to it. But, what does it really mean? I’d say it’s obvious every company should want to secure the success of their customer base- a company simply can’t survive without happy customers. However, to many people (ahem… me!) thi Read More

You and your customers have the same goals. They want the best possible experience with your company, and you want to give it to them. But any customer support agent is bound to run into trouble delivering that experience sometimes. Here are some tricky customer support scenarios you may come acros Read More

Customer loyalty is very fickle. Take one wrong step and you can lose the customer forever. Use these tips to keep your customers for life. Read More

A hands-on troubleshooting guide for customer success managers.

he idea behind our guide is simple. When you buy a new device, you can often find a troubleshooting guide at the end of the handbook that comes with it. A sort of list of common errors linked to possible causes and solutions.

We Read More

Chatbots have recently become quite popular. They are being used by businesses to provide proactive assistance to their customers. Read More

Conversion optimization, online payments, user experience, buyer personas, customer support and a great shopping experience are all just small parts of the big picture that eCommerce businesses need to “paint”.

But what do you do when you have all of these elements in place, yet your business is Read More

The key to building and maintaining long-term relationships with customers is by staying in touch, but how should a brand stay connected with its followers in a hyper-connected and noisy world? Read More

B2B companies always want the best for their clients, present, and past. What business in its right mind wouldn’t want to make client satisfaction a centerpiece of its operations, anyway? Read More

Nailing down your client onboarding strategy will help you streamline your efficiency as an agency, and will help you better manage your clients.

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