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A one of a kind customer care experience is key to acquiring customers for life. Brands & retailers should take note of
these trends. Read More

4 Strategies for Improving Your E-Commerce Customer Service

Great service is essential for a competing business, but for online sellers, competition is getting tougher. Internet retailers gained 3.8 points on the American Customer Satisfaction Index last year, indicating more companies are succe Read More

Product managers connect engineers, marketers, designers, salespeople, and customer success managers while managing every aspect of the product from conception through launch.

Now more then ever, product managers are responsible for setting the stage for a seamless user experience within the pr Read More

E-commerce retailers like Amazon, Macy’s, eBay, Walmart, and Best Buy are investing money in providing a better customer service experience. But you can learn some of the great tips for free here Read More

Communication is the key to today’s successful business. The better the communication between your business and your clients, the better chance you have of retaining your customers. Read More

When you over-service your customers, it leads to nothing good for either of you. Here are five reasons over-servicing will damage your brand. Read More

How a bank robbery shows the ideal of great customer experience. See what happens when a bank teller recognizes the robbers' online activity. Read More

If you're planning to run a SaaS startup make sure to know these 5 tips on customer onboarding.
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The evolution of SaaS organizations that focus on customer experience and customer success.

The number of companies that introduced dedicated customer success units went from 40% to 90% this past year.... Read More