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Customer service refers to the support given to customers before, during, and after their purchase or transaction with your company. It plays a crucial role in how clients feel about your organization.

Good customer service can help you gain lifetime customers. In this modern age when informatio Read More

Excellent customer service creates loyal customers for life; customers who are willing to refer your business to friends, family and colleagues. Providing this type of excellent customer service starts with a genuine desire to delight your customers, but you also have to think beyond selling your p Read More

What is the most important thing you can do to improve relationships with your customers? The answer is as obvious as it is overlooked: improve customer service. No matter how great your product is or how talented your staff is, one of the things that customers are most likely to remember is the di Read More

A well-structured onboarding process provides the best experience to your customers, increases the chances of getting the best results and help you out to retain the customer. Check out few more tips that can speed up your onboarding process. Read More

Getting new customers is vital for every business, large or small.

However, you need to monitor and process feedback received from your current customers as well, as it's a tried way for getting invaluable information that will help you grow your business.

So let's take a look at the 4 major Read More

As a SaaS provider, can you use chatbots for onboarding new users and potential customers?

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Most of the software out there follows rigorous design rules which draw from familiar elements that create an almost universally accepted language and information is structured in ways that facilitate usability.

So, why are software walkthroughs necessary despite all the great UX design features Read More

Are your live chat agents performing well or not? Are they giving their 100% effort? You could measure their performance using these simple metrics Read More

Savannah Lamey discusses how to provide exceptional client service by implementing systems that utilize a CRM. Having follow up during the client servicing allows for increased client retention and increased brand perception and reputation Read More