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Using Customer Reviews to Increase Brand Awareness

As a small business owner, your brand is everything, and you better believe customer reviews play a huge role in how your brand image is shaped.

Your brand is the culmination of all of your hard work and dedication that encourages consumers t Read More

Competition in the ecommerce space is fierce, and simply having the best products just doesn’t cut it anymore. Each day, new shops are introduced to the world, new products go viral, and it gets harder and harder to keep the attention and loyalty of online consumers. This post will help you underst Read More

Customer service is difficult at the best of times, but customer support can easily become a nightmare for both your customers and your team.
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SMS Marketing actually came into existence quite some time back, but was being dominated by emails. Only when emails started to fade away could the true colors and sky-high potential of SMS Marketing be recognized. Read More

If you have anything near a long-term customer relationship goal for your eCommerce business, offering an exceptional customer service can help you acquire and retain customers. If so then must look at 10 rules for maximizing your e-Commerce customer service In 2017 Read More

Once you have improved your company’s in-store customer service experience, as discussed in Part 1, tackle your online image next. Here are a few ideas worth implementing... Read More

Local businesses or specialized companies often draw from a smaller pool of potential customers than, say, a big box retailer. This means that your small business must offer superior customer service in order to attract new customers and retain existing ones. Keep reading... Read More

Most clients are naturally nervous at the beginning of a project so nurturing the relationship from the outset can go a long way.
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Customer acquisition is obviously very important. However, keeping an already existing customer might be even more important. According to the Harvard Business Review it is actually 2-25 times cheaper to keep an existing customer than to make a new one. Measuring churn rate will be the first step t Read More