Use the 5 steps given in this article to reform your customer service delivery model. Apply Deloitte's five new capabilities to mitigate market disruptions.
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5 Steps to Apply Deloitte’s Customer Service Delivery Model in SaaS
Posted by GayJanczunskikji under Customer ServiceFrom https://www.process.st 1002 days ago
Why You Need an Account Health Scorecard Which Measures Customer Health and Yours! (Free Template)
Posted by kimonos under Customer ServiceFrom https://www.process.st 1019 days ago
Learn how to produce an account health scorecard that measures the health of your business along with the health of your customers (plus a free template).
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How to Make Working with Clients Easier
Posted by AngelBiz under Customer ServiceFrom http://www.smallbizviewpoints.com 1031 days ago
Customer relationship is one of the most important factors that determine the success of your business. These tips can help you improve it.
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How to Manage a Successful CS Transformation to Be More Customer-Centric
Posted by zolachupik under Customer ServiceFrom https://www.process.st 1032 days ago
Technological advancements are changing customer expectations. Learn how you should respond with these 3 steps on how to make a customer-centric transition.
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5 Tips to Make Your Customer Success Vectors Actual Vectors (KSIs Not KPIs)
Posted by LashonMcclure under Customer ServiceFrom https://www.process.st 1039 days ago
Stop using limited customer success KPI metrics, and start using customer success vectors to measure here-to-here customer growth.
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Customer Success 2.0: The Essential Software Stack to Execute McKinsey’s Model
Posted by Liz_062 under Customer ServiceFrom https://www.process.st 1053 days ago
Effectively implement customer success 2.0 philosophy in your organization using our essential software stack list.
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Texts Are The New Support Channel: How to Use SMS For Customer Service
Posted by LashonMcclure under Customer ServiceFrom https://callhub.io 1058 days ago
SMS for customer service is a highly efficient, instantaneous and engaging channel. And yet underutilized by brands. Learn how to use it for your brand.
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How to Have a Customer Health Score Beyond Just NPS (Which We Know 46% of You Use!)
Posted by andriawhack under Customer ServiceFrom https://www.process.st 1066 days ago
To excel at customer success you need to understand your customer health score. According to a study by Gartner, 88% of Account Managers (CSMs) think they can grow by delivering a great service, which is reflected in your customer health score measures.
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When is it time to hire a CRM tool?
Posted by joannw2016 under Customer ServiceFrom https://blog.thechecker.co 1074 days ago
Customer Relationship Management, or CRM, is a term that refers to the practices, strategies and systems that companies use to manage and analyze interactions with customers and their data. The goal is to improve service relationships, build loyalty and drive sales.
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Five Actionable Ideas to Transform Your Customer Service in 2021
Posted by GayJanczunskikji under Customer ServiceFrom https://hyken.com 1080 days ago
This articles shares five customer service technology trends that businesses should watch out for in 2021.
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