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How live chat has intrigued more to do with the long-term automation of chat functions, and the future of chat bots. And a few of the stats below will show why:
There's a right way to chat, and a wrong way. Read More

Improving customer experience requires as much attention to how things work inside the company as how customers are interacting with the brand. Read More

Today’s contact centers thrive on technology. They can’t operate without Internet connectivity, automation tools, and smart computer programs that let them deploy omnichannel services. Technology, therefore, makes it easier for brands to provide a high-quality customer experience. Unsurprisingly, m Read More

Aside from the obvious (i.e., a large amount of money and time), there are a lot of things that brand owners must sacrifice to create an amazing customer experience.

Designing, creating, and implementing a hassle-free customer journey is a difficult and demanding process. It takes sheer tenacity Read More

Yes, your customers want to solve issues on their own. And that’s why you need to build a knowledge base.

A Nuance report says that around 90% of consumers have used a self-service system to find solutions to their issues. In addition, an estimated 67% of shoppers prefer this over talking to a c Read More

It is important to make a good impression with your customers. Here are some tips you can take into account when handling new clients. Read More

Every now and then, we’re seeing new customer service trends that are shaped largely by technological innovations. How well is your call center adapting to these changes? Read More

Businesses are always talking about adding value to the customer experience. But what does “added value” really mean for customers?

The idea that brands should add value to their customers’ purchases and transactions is a popular one. It’s probably one of the most commonly talked about strategie Read More

There’s no instant formula for building a successful enterprise, but if you’re trying to make your brand more customer-centric, then you’re on the right track.

But how can you make sure that your brand, together with your call center, is doing a good job of capturing clients’ interests? Read More