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We've talked about chatbots and how much they cost before: These programs open up chat windows on sites and talked directly to customers. They have some handy AI (very advanced AI in some cases) that allows them to carry out real conversations with people at any time, and can be programmed to handle Read More
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Are you struggling to balance security and customer experience for your organzation? Here is the article that can help you out. Read More
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Statistics show that US companies lose half of their customers every five years. Customers are the lifeblood of your business. Keeping them satisfied should be your highest priority. To grow a small business, former customers must be replaced. Experience with the firm, products, services and staff Read More
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If you’re willing to settle for something “good,” you’re losing the opportunity to overcome your own limits and become even greater.

The danger of being okay with good customer service is that it prevents you from going beyond satisfactory. Here are four reasons why aiming for a merely satisfyin Read More
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The value of a genuine customer review is more than ever. Get this, 88 percent of people online say they trust online reviews written by other consumers as much as they do those which come from personal contacts, according to BrightLocal local consumer survey. Getting positive customer reviews can Read More
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Customer Service enhances the in-store experience of customers and helps gain their loyalty. Retailers shouldn’t avail technology at the expense of customer service. Read More
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Just like most business partnerships, conflicts are unavoidable when you’re working with a call center. However, they don’t necessarily mark the end of your relationship.
Read More
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Indeed, marketplaces across industries are teeming with companies aiming to impress their target clients. It’s as though their greatest fear is to become a plain wallflower while everyone else is out delighting consumers and exceeding their expectations. Read More
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Your business needs to excel at customer convenience in order to compete with the other companies that are out there. Read More
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Customer service practices are continuously evolving as brands embrace new technologies that can simplify and uplift shoppers’ experiences. Read More
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Share your small business tips with the community!
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Share your small business tips with the community!








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