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Customer experience aka CX is one of the most important trends changing business today. And, experts believe that it represents the next big competitive advantage for companies that invest in it. But what is customer experience exactly? It’s one of those terms (and movements) that is defined and in Read More

Ensuring sufficient staffing is crucial for all contact centers. With today’s consumers demanding 24/7 omnichannel customer support, you need to build a high-functioning team with the right number of people. Read More

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In this SeizeYourBusiness.com entrepreneur video, Heidi Lucky of Lucky Entertainment discusses the importance of customer service and teaching customer service.
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What is the real value of a great customer experience? And once you know, how do you create one?

Join our experts as they provide actionable steps to create an amazing customer experience with your brand. Read More

Since the turn of the millennium, the internet has increasingly democratized knowledge and empowered people to become protagonists of their own "channels" of communication. Through this evol Read More

When the centre of concern is the customers, why don't you think like a customer for a second? Bulls eye! Just walk a bit in their shoes and you would know. Ok. You have got customers. Now what next? Are your customer care representatives waiting to help them through everything? Is it possible for Read More

Learn about a handful of recommended tools and platforms that you should consider for your customer service team to aid in their quest for maximum excellence. Read More

If you’re an event planner, either by trade or by hobby, you know there are numerous details to account for. Whether it’s a small event like a birthday party for a tween, or a large scale business conference with thousands of attendees, it’s all in the details. It’s easy to keep track of things on Read More