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Dealing with unhappy, frustrated, and even angry people over the phone is part of the daily life of a customer service adviser, but things can get even trickier if they are a little more down in the dumps than usual.

Blue Monday is reported to be the most depressing day of the year, and in 2017 Read More

Customers stay with a brand not just for its services or products. Often, post-purchase customer service plays a crucial role in boosting buyers' satisfaction and loyalty to a brand. What may get customers to turn away are unpleasant experiences that may outweigh the good quality of the products th Read More

Customer satisfaction is an elusive concept for every business, be it a huge corporation or a small startup. Companies have spent millions compiling statistics, research, interviews, focus groups, etc. trying to determine the magic formula for a loyal customer and repeat visitor. Read More

We hope your customer service department saw a lot of improvements in 2016. But no matter where you stand at the end of the year, every team is wondering the same thing: what will 2017 bring?

In this article, we’re going to give you a sneak peak at some of the customer experience trend Read More

According to the Customer 2020 Report, the customer experience has overtaken price and product as key brand differentiators. That means if you haven’t already, it’s time to make the customer service department your business’s next big bet — moving away from viewing the department as a cost center a Read More

In the age of the digital customer, delivering differentiated customer service has become a strategic imperative.

Statistics show that 78% of customers have ended a business relationship because of bad customer service, while it's also estimated that it costs a company six to seven times more t Read More

Brands may feel the need to impress their customers with fancy gestures to gain their trust or fuel their loyalty. But in most cases, what customers really appreciate are the tiny things that show you genuinely care about them. These simple acts demonstrate your commitment to making customers happy Read More

Call center agents work with information all the time. To provide relevant and accurate answers to customers’ queries, they must be fully knowledgeable about a brand’s products and services. Read More

If you want your small business to draw new leads and build a loyal customer base, there is one major mistake you cannot make. Learn how to avoid it here. Read More