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Conflicts are unavoidable during customer service interactions. Agents may encounter irate and frustrated customers, or they may run into unreasonable complaints and requests. In these cases, they must be able to communicate clearly with customers so they can reach a common understanding. Read More
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What’s the biggest customer service mistake you can make as a small business owner? Gene and some of our listeners disagree! We also talk about what to do about a pushy administrative assistant in your small office on this week’s episode of the Small Biz Ahead podcast. Read More
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Discovering new affiliate programs is not easy but there is something which is gonna blow your mind. How to Discover New Affiliate program with Free Affilitizer Chrome Addon Read More
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Keep your identity hidden and your data secure when surfing online using some premium VPN solutions. 1 Year Premium NordVPN GiveAway : Abolutely Free Read More
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Optimizing website or blog for search engine is the very important thing that every business should focus. Search Engine Optimization Services That Improve Your Website’s Visibility Read More
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Globalization is a wonderful phenomenon. With the aid of technology, our world has shrunk, bringing people from across cultures and geographic boundaries closer. And this is influencing our everyday lives in significant ways. Communication has become faster and easier, time zones have become nearly Read More
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Customer reviews are invaluable tool. Small business can use reviews not just to deal with negative ones, but also leverage positive ones to grow business. Read More
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30% of global online consumers believe that a live chat session is far more informative than a mail. In short, it is one of best customer service too right now. Read More
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You have to watch out for specific professional qualifications, which often go unnoticed. These are the five most underrated skills all contact center employees must develop.
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The key to a good content marketing strategy is to provide content for leads no matter where they are in their purchase journey. But that means creating a good program to nurture those leads that are not yet ready to buy to help them through their journey and towards your product or service. While Read More
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