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The true measure of customer centricity lies in how easy it is for people to find answers to their questions. This is why you need to optimize the self-service features of your customer care strategies. Read More

A stat from Gartner reveal that organizations that prioritize the customer experience generate 60% higher profits than their competitors. Needless to say, it’s a tough challenge to understand all the factors that contribute toward a great customer experience, and leaves one wondering about how to f Read More

Year after year, the customer support landscape is changing alongside the formation of new tech trends and innovative ideas. Let’s look at five of the most significant, research-based insights we discovered this 2016. Read More

Most brands aren’t even aware of their bad customer service habits. Because of this, they may be losing plenty of profits without realizing it. Read More

​In this SeizeYourBusiness.com entrepreneur video, Jim Waszak discusses how to find work you love. Read More

Making critical business decisions based on traditional customer service metrics alone can be detrimental for your brand.

Rethinking your metrics ensures that you’re targeting and measuring the aspects of your services that matter the most to your customers. To make this process more manageable, Read More

Making critical business decisions based on traditional customer service metrics alone can be detrimental for your brand.

Rethinking your metrics ensures that you’re targeting and measuring the aspects of your services that matter the most to your customers. To make this process more manageable, Read More

Research shows that new technology that will help improve guest and customer satisfaction. Discover 10 Remarkable Hotel Technology Trends You Need To Know. Read More

Proactive churn management ensures business growth, but it also requires a lot of time and resources. Here’s your guide to a correct and efficient route. Read More