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However, although email will always be a great way to communicate with customers, it also has some limitations. Thus, you need to optimize every email interaction in order to compensate for these drawbacks and deliver a memorable customer experience.

Here are the constraints of email as a custom Read More

Superior customer service always win the customer’s heart and increases his loyalty towards the product or service. There are various ways through which the company can improve its customer support. Here are the most efficient ways that should be followed by the company to make their service divers Read More

The international business landscape is changing at a pace never before seen. McKinsey predicts that by 2025, almost half of the world’s biggest companies will be based in emerging markets, revolutionizing the dynamics of global business competition. Read More

Technology is the lifeblood of any call center. Find out the most essential tech tools that improve customer interactions in this article. The main goal of call centers has always been to provide excellent customer service. Agents are expected to assist consumers in product use, resolve concerns… Read More

If a business is looking for quality of customers rather than quantity, breakup is the option. Breakups are hard but it’s for your own good. Find out why. Read More

You work your heart off on an excellent idea, you come up with a cool software, that you believe, will be loved by its users, you put it on your website for people to subscribe and... pause! Nobody shows up, and you are stuck. Notice any software on an unsuccessful SaaS startup that is just 'stuck' Read More

“Why?”

A question that children are infamous for asking a zillion times a day. A question most of us have stopped asking, somehow, somewhere along the way.
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Live chat is arguably one of the best communication tools for customer service to engage users and website visitors. If you need to improve your business website before you lose potential sales, here are just five tips for rolling out a better live chat system.... Read More

Customer success is a necessity.

For your SaaS business to survive, your team must focus on solving the consumer’s problem.
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