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E-commerce player has seen 19% sales growth in last year during a holiday season. They are also expecting significant growth in sales for all markets and sectors in this year. As a holiday is around the corner, have you prepared your strategy especially for customer support? If not, then here is an Read More
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As much as possible, every brand wants to give all their customers a great experience. However, there are times when you really have to say no to their requests. Read More
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As your offerings become more complex and you acquire larger clients, scaling high-quality customer service is hard.

Here’s how high-growth companies Calendly, Intercom and Salesloft scaled their customer success & support teams to meet the needs of large accounts, without damaging the Read More
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Cloud is one of the hottest trends nowadays. Get into this article that explains why cloud is soaring new heights. Read More
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When negotiating for business with out larger cousins do we as small business owners, penalise ourselves by openly declaring that we fall into the category of SMALL?

Are we confining our companies to a box labelled “only open for small jobs” even before the customer has a chance to assess our tr Read More
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Your customer service agents may be using the right words to convey your brand's messages, but are they using the right tone of voice? Read More
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Salesloft has seen explosive growth, expanding its user base by 2000% two years in a row. Katie Rogers, Salesloft's first Customer Success manager and now VP of Customer Success, shares her strategies for building a team strong enough to support such breakneck growth. Read More
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Defining your target audiences and demographics is just the first step towards understanding your niche. What more? Here are some of ways you can get more customer for your business Read More
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So, as the new owner of a Nespresso machine, I thought I'd test out the coffee pod subscription ecommerce journey.

Here are some improvements the coffee giant could make. Read More
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More marketers are turning to Big Data to optimize their customer experience. But just how much data is out there, and how do we manage it? Read More
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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!








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