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You must therefore tackle the different types of challenging scenarios during your customer service training program. Below are a few challenging situations agents may encounter and tips on how to handle them. Read More

Unfortunately, it's also the most elusive. Customers stay with brands that provide a consistently positive experience, driven by a lasting emotional impact and great product value. Read More

Companies know that customer support is critical for any organization. So any changes can cost them a lot. So here are some of the great tips on how to reduce customer support budget without affecting quality. Read More

Growth is a top priority for any marketing agency, but rapid growth can easily become a nail in your agency’s coffin if not addressed appropriately. Look out for these 5 pitfalls to avoid while growing your agency. Read More

You're probably already tired of hearing customer relations experts going on and on about speed. The case for fast customer support is strong and made more prevalent by the rise of smartphones and an ever-widening Internet penetration. These innovations rapidly altered customer expectations. Read More

Customer experience or user experience is the sum of the experience that people from your target market have on your business website. From browsing to navigating and exploring your products/services, understanding what you do and making an interaction with you, each of these aspects define how you Read More

Do you have a health insurance cover? I'm sure you have one, but did you buy it after making sure that it meets all your requirements and emergency needs? This post tells you all the important things that you need to look for in a health insurance plan by highlighting the common mistakes that peopl Read More

Transitioning to new help desk software is tricky. There’s data to transfer, team members to ramp up, new processes to test and evaluate. How can you juggle so many priorities and still provide a high-quality customer experience?

As you evaluate new help desk systems, use these 3 (actionable) st Read More

Your agency's digital marketing strategy has brought you a rapid growth phase - Great! Now it's all about keeping your customers happy. Check out these 4 best practices of retaining your customers while growing your agency. Read More