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Providing top quality support to your consumers is not an easy thing. However, we believe, these are some of the important ways and practices that you can embed within your organization to make it more customer-centric Read More

It is one thing to know your product or services well, especially if it’s a complicated software. But, it’s another thing to talk to non-IT people in a language that keeps both sides on the same page. Read More

You know the importance of having great customer support. As a young company, you take pride in this—it’s what separates you from industry giants. You’re able to give your customers the individualized attention in a fast turnaround time. You’re even able to have relationships with your customers, l Read More

Any business worth its salt and one which wants to leverage the mountains of data that it has collected over the years from its consumers, must of necessity at one point or another consider using a Customer Relationship Management (CRM) platform. The CRM platform will be useful in mining this data Read More

Chatbots are streamlining how we communicate with customers—a trend that’s directly correlated with the rise in messaging platforms. So what are bots, what's the technology behind them, and is a bot right for your business? Here’s a look at the evolving world of bots. Read More

Business growth is always something to seek at any cost. But, what many businesses fail to realize is that rapidly growing client lists also mean a great increase in customer service demand which will affect customer experience. This explains why so many seemingly booming businesses go under in jus Read More

Looking at customer service from a somewhat more radical point of view. How should we respond to those customers who complain about our company or product? Read More

What can you do to stand out from your competitors? We’ve put together some innovative ideas which will help you keep your customers delighted with the service they receive. Read More

Customer service doesn’t have to be hard—but it does have to excel. This graphic can help you figure out how to take your customer service to the next level. Read More