BizSugar.com › Upcoming News › Marketing › Customer Service › Page 51

The way brands and customer service providers interact with consumers gets more efficient but also more complex as new technologies are being developed. Read More

Staying connected to your customers in ways that attract and engage them is the key to getting more referrals and repeat business. But in today’s noisy, cluttered world how do small businesses stay connected? And an even more challenging question is, what do customers want from us? Read More

Are you planning some awesome summer travel while visiting some great Hotels? Get valuable Insider Tips for Awesome Summer Travel and Hotel Experience. Read More

Despite the boom of social media, email remains an integral part of the omnichannel customer service strategy.

Email’s a big hit among the 55-and-above age bracket, with 52% of them naming it as their preferred method of engaging with brands. Read More

As any retail shopper can tell you, checkout lines can make or break the retail experience. Even if you have a great time browsing and find everything you need, coming up against a massive or slow-moving checkout line can ruin the whole experience. Since checkout is a customers’ last impression of Read More

The lighter side of customer care. Some really good quotes about looking after the customer and a video on how not to look after our customers Read More

It’s counterintuitive to call your IVR “interactive” when it’s actually not. In the call center, the purpose of the IVR system is to route calls to agents with the skills and knowledge required to solve a particular issue. To do this, it uses voice prompts to gather information. Customers then inpu Read More

An efficient IT helpdesk is a vital operations tool. When utilized properly, it can transform the way teams manage their daily tasks. Read More

Having a mobile app for customer support is one of the best ways to stay in touch with a smartphone-focused demographic.

But just how glued are we to mobile apps? Read More