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Most users are confused with co-browsing and screen sharing, which one is better? So, let us take a look and understand how both technologies can be useful for your workplace and your interests. Read More

Five common sense tips to keep in mind for every client interaction. Not only does good customer service retain your hard won patrons, it has the potential to increase business via referral and word of mouth recommendations. Read More

Your business is nothing without your customers, so why don’t you give them a chance to speak up?

We can all agree that the way forward is clear: brands have to build a conversation-driven platform to boost customer engagement. Read More

Emojis have become a common part of today's modern culture, especilly in casual conversations. So does it have a place in customer service? Read More

In case you are in hurry or looking for brief summery of web application development:

Desktop applications are good for single user application where data synchronization is not so crucial. Web application are centralized application where all data and business logic reside on central server. Read More

Surviving tough business competitions isn’t always about having the best products. Sometimes, it’s about creating a branded customer service strategy. Read More

Smart business leaders know how important it is to hold onto customers. If your churn rate is out of control, use these 13 customer retention techniques to get back on track. Read More

A company powered by existing customers is in an ideal situation to achieve its revenue goals.

It’s still a challenging task, but the firm doesn’t have to deal with the headaches of getting enough new customers onboard. Read More

Working on a customer service support that’ll win over millennial consumers doesn’t have to feel like juggling six balls at the same time. Read More