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For 76% of consumers, customer service is the most important indicator of how much a company values them. They treat the following features as the standards of a hassle-free customer support. Read More

This is why business owners should always remember that their main target is to create a long-term satisfaction that will translate to customer loyalty.... Read More

Converting Hotel website visitors into bookings today require new and innovative strategies. Learn How To Make A Renewed Hotel Customer Attention Boost. Read More

Customer centricity is an elusive goal for many contact centers, mainly because there are several smaller goals that must be targeted in order to achieve it. Read More

To deliver excellent customer service to your clients, keep in mind these key differences between B2B and B2C customer care. Read More

We all know that good customer service is crucial for business success. Here are 10 unique strategies that can help take your company's customer service to the next level. Read More

Studies have shown that the website that provides prompt customer care or live chat to their clients tend to have more loyal customer base than the website that does not have these facilities. Customers have become more aware what they buy and they do research about the product or service they want Read More

Much can be said, and has been said, about the ways in which social media tools can enhance a company’s marketing and outreach.

According to an old saying, though, the best form of marketing is a strong customer service; provide your first-time buyer with a winsome experience and you’ve converte Read More

For online businesses it is essential to deploy tools that allow their customers to contact them anytime, anywhere. Here are 3 important ones. Read More