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Customer journey maps help brand managers make customer-centric management decisions. A customer journey map is a visual framework that traces the steps that consumers undergo from the moment they discover a brand up to the purchase stage. By allowing managers to view a brand from the customer’s ey Read More

What are your customer expectations? Are you meeting those expectations? What do your customers expect to get from doing business with you? Are they satisfied enough for them to come back? Below are awesome tips on how to exceed customer expectations and achieve rapid growth along the way. Read More

Don’t let your call center be held back by these five barriers to customer centricity.

It’s crucial to make sure that the voice of the customer is being used to enhance existing services and come up with fresh techniques. Ideally, a contact center must operate on a continuous loop that integrate Read More

While it can be easy to get caught up in the excitement of landing new customers and connecting with new prospects to grow your business, it’s the relationships you develop with existing customers that can ultimately make or break your business in the long run. Read More

Instead of emulating empathy using scripts, call center agents must be trained to be open-minded and tactful. Here’s how to do that. Read More

Choosing a CRM system can feel like an insurmountable chore, but with these ten tips you're now well on your way to finding the CRM solution of your (and your customers') dreams. Read More

Helpful article outlining ways to improve college cafeteria operations. Highly applicable for Directors of Dining Services, Chefs, or Foodservice Operators at college cafeterias. Read More

When it comes to customer value what many organizations tend overlook often is the emotional connection. Brands forget that customers can strike an emotional connect for various reasons. Due to this emotional connection, the brands tend generate more revenue than those who are just about satisfied Read More

Unfortunately, this makes budding entrepreneurs susceptible to a lot of misconceptions about social media customer service. Among them are the following. Read More