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It's not a secret that video is becoming a bigger and bigger part of a company’s inbound marketing strategy. Many big brands are getting benefits from using live video chat. Read More

Understand your customers, talk their own language and make them fall in love with your product or service. This 10 points summarize different studies that reveal things your customers WISH you knew about them. Read More

We’ve put together a list of legendary customer service stories from 2010 – 2016 —a testament that it’s stories like these that are remembered and shared over and over again. Read More

As a digital agency, we’re constantly looking for the next platform or innovative way to engage our clients with consumers. Over the past 12 months WhatsApp has grew at an incredible rate – intact it’s the fasted growing social media platform in the last year with 6 billion users worldwide.

The Read More

Being a customer service representative in today’s digital age is equally a blessing and a curse. On the one hand, it's easier than ever before to connect with customers anytime by means of a number of various communication channels. On the other hand, customers essentially expect that you'll speak Read More

Here are some things to think about before you entrust the customer experience to a self-service platform. Read More

It’s never been easier to launch an ecommerce business than it is today. There are more tools, blog posts, and resources available to aspiring ecommerce entrepreneurs and business owners looking to connect with online customers than ever before. Read More

There’s no substitute for customer service training, but don't overlook these other 7 customer service essentials. Read More

The Top 20 Security Threats We Fend Off to Protect our Clients because Nobody wants to think that their files and livelihood is at risk, but unfortunately if it’s on the internet, it’s vulnerable Read More