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Joining conversations about your products or services is a great way to enhance the customer experience. Read More

The most common way to judge customer satisfaction is to conduct an online survey after the sale, tech support experience, and so on. But many people who are new to designing surveys start out by using only a few question-types: drop-down lists; radio buttons; open-ended text boxes; and perhaps a r Read More

If you want to see your business grow by leaps and bounds, go the extra mile (many business don't go that far and that's sad) and get into your customers' heads and hearts. The key to making a good business great is to know your targeted customer almost as good as they know themselves.

Here's wh Read More

From creating answer bias, to boring respondents to death, there are many more considerations than the eye when it comes to creating customer feedback surveys that actually get results. Here are 42 tips to make sure you keep surveys engaging, on-topic, and resulting in actionable feedback. Read More

Attracting new customers is tough. And too often businesses concentrate all their efforts on this endeavor, when they should be focusing on driving repeat business. Current customers spend 67% more than new customers, so why not develop a winning program to reward and encourage them? Read More

90% of consumers now expect a brand or organization to offer a self-service customer support portal, as per 2015 Global State of Multichannel Customer Service Report.So simply stating, if you don’t have an Online Customer Servicing portal, best of luck with that agitated customer who can bring down Read More

Here are guidelines every call center can use to make their performance monitoring strategies more customer-centric. Read More

It turns out that friendly customer service is worth millions and millions of dollars. Find out how your call center can deliver friendly services. Read More

If you're planning to equip your business with multilingual customer support, here are some pointers that you need to consider. Read More