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Blog shows evolution of customer services and benefits of Omni channel adoption in business. Adopting Omni-channel retailing is now inevitable than ever before.
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Here are seven ways to move customers through your conversion funnel:

1. SET STRATEGIC GOALS
2. CREATE BUYER PERSONAS
3. KNOW YOUR BUYER STAGES
4. DETERMINE CUSTOMER TOUCHPOINTS
5. REVAMP THE CHECKOUT PROCESS
6. IMPROVE CUSTOMER SERVICE
7. BUILD AN ACTIVE COMMUNITY Read More

The CEO of Tesla has ruffled a few feathers by cancelling the order of a customer who dared to provide unfavorable feedback. Read More

In the internet age, customers expect everything to be quick and efficient. Businesses should put effort in offering products and services at a shorter amount of time without compromising quality. Read More

The customer driven business can only succeed if they can provide good customer service. Companies have started to shift their focus on customers and are trying to provide them good services. To survive in the competition, they need to differentiate from others which can only be achieved by providi Read More

Live chats are like open windows of communication for your e-commerce business. A good live chat integration can offer an organization scope to better communication and an all-time customer support system. With a live chat medium, your business can stay in touch with your customers and provide answ Read More

Stop making this mistake and start:

-reinforcing your brand
-making space for and attracting ideal clients
-bolstering loyalty with your current customers
-building positive, referring relationships with your market peers
-creating positive relationships with your custome Read More

For many Hotels if they don’t start to rethink the Hotel Customer Experience some new innovative service will come in and totally change the rules. Read More

Eyes alert, smile ready, the advisor awaits the arrival of their latest customer, a customer that they will be expected to serve. And do they feel ready? Do they possess a quiet confidence that comes in knowing that they truly understand their customer’s requirements, do they, in all honesty, appre Read More