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Companies rely on consumer feedback to reflect, learn, and grow.

Positive reviews offer businesses the opportunity to perfect products and services that already satisfy their consumers.

On the other hand, negative feedback pinpoints areas of improvement. From delivery times to product quality Read More

As we all know that good customer support is an important factor that will help in improving the business. It makes easier for the business clients to get the solution of the problem, painlessly and quickly. Among the different customer support channels that are available in the market that is a ph Read More

When Alina Martin took over her father’s small company in 2007 it had been ticking along, growing slowly for several years. The company, Danatec, sold paper-based course materials for corporate trainers to use in safety training of employees. Martin could see that online learning had potential. Her Read More

Put simply, customer experience is the sum of all the interactions and experiences encountered by a customer throughout a brand’s customer lifecycle. Read More

It’s a well-known marketing mantra: Only work with your ideal clients. The flip side of this is to say to no to clients who aren’t right for you and your business.

But, how exactly do you turn copywriting work turn away? Read More

n current scenario, there is an increase in the trend of online shopping and as a result the number of ecommerce website is also increasing at a rapid pace. Hence, customers have multiple options and they can immediately switch to another website if they are left unattended or are not satisfied by Read More

Darren Pleasanace is Google's Director of Global Customer Acquisition. What's his advice on effective customer engagement and service? Check out this Tek Shouts! Innovator article to find out. Read More

Local SEO Beginner's Guide. Local SEO is vital if you want your business to appear in local search results when users make inquiries about products and / or services your company offers. Read More

You’ll agree with me when I say: People love to get problems solved fast.

That’s why adding a live chat to your website could dramatically increase users’ satisfaction and sales.

Would you believe one client using an A/B test earned over $20,000 just by adding a simple live chat widget?

No Read More