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In today's marketplace, savvy businesses are using unique technologies to up the ante on customer experience across all channels—phone, mobile, text, and Web—which translates into customer retention and higheCustomer service is marketing: When a customer interacts with a business's Web site, over t Read More

E-Commerce has brought a transformation in the way interactions with the customers are carried out in the modern business world. The internet has provided a very cost effective, flexible and suitable means to connect with the customers using ‘live-chat’ at any time and place that is convenient for Read More

Do you want to show appreciation for your top clients this holiday season, but don’t know what to get? If so, then you’re in luck. In this post, I’ll share with you some great gifts you can send to your clients this holiday season. Read More

Every business deals with customers like Gonzo and Miss Piggy.. Find out how you can handle customers as diverse and wonderful as the Muppets. Read More

Let’s face it: Female entrepreneurs have enough to do, so let’s start by un-complicating the systems we use to get business done. You can’t try every new thing or you’ll get stuck in FOMO (fear of missing out) thinking when it comes to fancy new tools. But if you’re avoiding implementing a CRM, you Read More

Retaining existing customers and acquiring potential ones is a challenge faced by business organisations operating in the current competitive business scenario. Hence, it is vital to implement policies and practices that improve customer experience, keep them satisfied and achieve customer delight. Read More

Most online retailers are enjoying the growth in sales that they are experiencing, but not every online retailer is prepared to deal with returns as well as they should be. Shorr Packaging has put together an informative guide and graphic that covers E-Comemrce returns best practices. Read More

Anyone can give you a long list of ways to be kind to your customers and get them to come back. This is a quicker list- on how not to treat your customers. Read More

Smarter customers demand smarter customer experiences—and digital touchpoints are crucial in delivering them. The strategic role of digital touchpoints in customer is expanding which is reason to make it a priority. Read More