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Becoming a great Hotel Management Performer is not a static process, but a very dynamic process. It is an ongoing never ending improving task. Read More

Moving can be very time consuming, overwhelming and expensive. So, here are a few steps to help you prepare for the upcoming move to make it as seamless as possible. Read More

You’ve gone the extra mile crafting accurate product descriptions. You carefully package and ship each order. A little feedback would be nice, right? Read More

Bringing out the best in a hotel's overall performance is finally waking up to the reality of where success really begins. Success begins with empowering people. Read More

Customer service is essential to the success of a company’s marketing. A satisfied customer can put out a good word for you which can build your reputation and bring in sales. Read More

This post breaks down what a copy deck is and why it’s an essential template in a professional copywriter’s arsenal. Read More

Making and keeping customers happy has benefits that stretch beyond simply having satisfied patrons. But with thousands of customers (and millions in some cases) to cater for, how do you easily manage, keep in touch and generally make them happy? Below are some of the best CRM solutions for your sm Read More

Have you ever tried to contact a company via one of the methods listed on their website and not received a reply? We've all been there. This post looks at online customer service from the customer's perspective. And gives tips to help your business avoid being THAT business that doesn't respond. Read More

As a small business, exceptional customer service is necessary. Providing excellent service is the only way to reduce returns and increase customer loyalty. A customer that is happy is going to keep coming back and, just as important, provide recommendations. Worth of mouth advertising is imperativ Read More