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Do employees at your customer service call center feel like they’re dealing with more frustrated customers than ever before?
New research from Mattersight offers some insights into why this might be. According to Mattersight, more than two-thirds of customers who speak to call center reps feel fru Read More

Through the use of referral programs, cash incentives, rewards and discounts programs, customers are bound to flock to businesses that are the most loyal to their customers Read More

Customer resources are a valuable asset - they build trust and authority, boost SEO, and are a great source of info for customers. Are your resources up to par?
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In order to thrive in a competitive business world, it is crucial for an organization to attract and keep its customers. According to research done by Gartner Group, 80% of a company’s future revenue will come from 20% of its existing customers. Read More

Customer relationship management is managing your company’s approach and interaction with current and future customers. It often involves use of technology to organize, synchronize and automate marketing, sales, after sales support and technical support. Read More

Nobody likes to wait – especially during customer service calls. Whether to get an answer regarding an order, pay a bill, return an item or file a complaint, the less time customers spend engaged with customer service, the better. And now a recent survey provides the data to prove it. Read More

Relationships building is one of the aspects of business management no business owner can toy with. Modern business requires more than a management skill to succeed especially when it comes to managing business and customer relationships. Simply put, great customer relationships help build much nee Read More

Confused between customer service and customer experience? Learn how they differ and why they matter to your business. Read More

In the business world Customer Relationship Management focuses on the customer experience and organizations have shifted their attention from age-old practices towards the management of customer experiences through distinct activities. Read More