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There’s hardly anything in our daily lives that remains untouched by technology. But even as we become increasingly dependent on digital technology, the value we place on face-to-face interactions grows. It’s growing so much, in fact, that the future of communications in customer service will depen Read More

Social media and the telephone are some of the most popular channels for customer service. But which one is better? Find out here. Read More

Don't think you need a call center for your business? There's a big chance that you might be mistaken. Here's why. Read More

As a business owner, you like to think you've put in place the best policies and hired the best team members to ensure the happiness of your customers. But when it comes down to it, the customer is going to have the last say. And they have a lot to say! Read More

Experts believe that the Internet of Things is set to change the contact center industry. Read on to find out how this change would happen. Read More

We’ve compiled a list of our top suggestions for ramping up your customer service. Without further ado, here they are! Read More

The generation has CHANGED & so has the BEHAVIOUR of the buyers. And, to deal with the changing moods of the customer, businesses need to mould their strategies and come up with a fresh and tech-savvy approach.Today the Business has to have a lot of strategies at its disposal Read More

Making generosity a part of your everyday business practices will make your business outshine the competition. And its one of the amazing things about generosity – the more you give, the more you get back in return. Read More

Working the front of house at a Hotel is a tough job. Learn how your Hotel can implement 10 Traits of a Great Front Desk Performer. Read More