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From October 5 to 9, 2015, we are celebrating our frontline customer service professionals, as Customer Service Week is being held, with the theme of Everyday Heroes. Here are some tips on how you can show your appreciation to your customer service employees. Read More

Nurturing relations with the customer is the important part of any business. Business is becoming complex in this competitive time. Customers are judging companies on their services. Every organization should handle complaints efficiently. When you don’t listen to your customers they felt that thei Read More

Dodn`t you knew that running contests and sweepstakes bring huge popularity and n number of followers to your blog or website. Here I am sharing, 5 Best WordPress Plugins to Run Contest & Sweepstakes on blog Read More

Thinking of outsourcing your customer service needs? Consider these 5 Ws first before you take the leap. Read More

For those who are unfamiliar, live chat is a feature that many businesses have put on their websites in order to provide better customer service. Here are some of the pros, cons, and statistics that can help you see if it’s the right move for your business website. Read More

Every day customers get bombarded with various products and services, while the competition for their attention rapidly soars. If you’re in business, you shouldn’t wait for consumers to approach you. Instead, make efforts to engage them with your brand in creative ways. Read More

Meeting customer expectation even after you sold your service is really necessary to make long term business planning and for creating your brand. Always try to reach customers expectations Read More

Discover new ways to make #teamwork easier and empower your teams to be more productive and successful. Register now for the Modern Workplace webcast. Take Demo now! Read More

Lessons from personal experience with Avis Car Rental on how one bad front desk employee can lead to loss of large number of customers. Read More