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Starting a Quarterly Business Review process is daunting.

That’s why a lot of fast-growing SaaS companies put it off… or never get started at all. This post will help you start your QBR process, without the stress. Read More

Nobody likes to get complaints. They make you question your judgment, they can ruin your day, and they almost always leave you in a bad mood. But what if I told you that complaints are actually a good thing? Read More

When it comes to balancing customer experience and operational efficiency, it can be hard to get things right for your customers.

But what if things could be less complicated? That’s what we want to address in this series, and first up: making your business phone smarter. Read More

Randstand Technologies, recently put out a compelling Infographic called “The Future of Service Desks: All About User Experience.” IT service desks have become a staple of many businesses within the past few years. Mobile technology and social media are basically forcing IT help desks to improve or Read More

The credibility of your website directly influences your consumer purchase decisions and that is why it is considered very important. We have billions of websites on the Internet but you know that even the least web savvy users know the traits of a worthless website. So, how do you make your websit Read More

You cannot neglect your customer service. It ultimately affects your reputation. Know the companies that provide best and worst customer service and learn how to be one of the best Read More

Given it costs between five and eight times more to acquire a new customer than it does to keep an existing customer the issue for many businesses is how to keep existing customers happy and onboard. Levels of service obviously have a major impact on customer retention but perhaps less obvious is t Read More

Account software is a business management software. in this SMEs, save, manage multiple account of all active and passive customers with all previous conversation history. Read More

Do you have a CRM program in place? You should. And it is not enough to just have a program. You also have to make sure that it is effective. Read More