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Social media is clearly not just a fad, rather a phenomenon in the business industry, and ignoring its significance to your customer service will not be a wise move for any entrepreneur. The big question now is this: Is outsourcing the best solution to social media customer service? Read More

You can set up your office in a way that it helps to increase the creativity of the employees and give them enough space to think. So, here are a few ideas that can help you create a workspace that is enjoyable and creative, rather than distracting and annoying. Read More

Many firms lose business opportunities because they approach with proposals in the wrong way. By mistaking proposals as conversation starters instead of confirmation of earlier discussions leading to a contract, firms can alienate potential partners. Read More

Good customer service is integral to your business growth. DIY your customer service is fine for a start, but as your business grows, you need to un-DIY. Read More

Social customer service is not just growing - it's growing up. Customer expectations have changed, the channel has matured and requires the same disciplines and accountability as traditional channels. This survey assesses Social Customer Service as a function, and the social customers who engaged, Read More

Work is a huge part of our lives, but sometimes it’s easy to lack a little motivation. Luckily, StratX have compiled a list of inspirational words from some of the most well-known and successful businessmen and women in the world, and have visually represented them in this handy motivational infogr Read More

In a crowded market, quality customer service is a critical differentiator among brands. According to Defaqto Research, “55% of consumers would pay more for a better customer experience.” More often than not, listening to shoppers has a direct and tangible impact on your bottom line. Read More

An engaged employee is your biggest brand advocate. The engaged employee will convincingly promote your products, services and organisation to your customers. The engaged employee will help you retain customers because the customer will have enjoyed the experience. The customer will be left with Read More

Customer satisfaction is vital for business success. Know how you can achieve it through your customer service email. Read More