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What’s the deal with personalized marketing? How can your business benefit for it? Is it creepy receiving an email with products that you have been looking at on a website? These are the questions we will answer today. Read More

Research and Market’s new report identifies the present landscape and future growth prospects of the APAC’s contact center outsourcing market. Read More

Customers still prefer to talk to a live person when contacting business. Here are tips to use when answering customer inquiries to ensure satisfied customers. Read More

With hybridization, contact centers no longer have to choose between one deployment model over the other. Here's the latest update about this trend. Read More

Take good care of your customers, and your business will grow. Treat your customers poorly and you can say goodbye to your business. Read More

We have predicted five customer service trends at the beginning of the year and we are happy to note that all of them are on point. With more than half of the year gone, we have come up with ten more customer service trends we believe will define the industry for the year and in the years to come. Read More

Omnichannel customer service seems to be a trend today, but that doesn’t mean customers actually want or need it. Here are the top reasons why and when it may be better to offer fewer customer channels instead. Read More

Many small businesses make the mistake of thinking that a proper customer relationship strategy tool (CRM), is only fit for larger companies and corporations. To survive in today's market, the proper CRM tools are required... Read More

Customer service in any business is crucial, and an integral part to the survival of your business. Displaying high quality customer service in E Commerce can be challenging, as almost everything is done online, and you haven’t got the day to day advantages of being able to deal with your customer Read More