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Speech Analytics can help call centers improve customer service through analysis of words and phrases used in a conversation between agent and customer. It allows you to provide the right training to the right people and resolve issues before they blow up. Read More

For many of us, our only interaction with customer service is when we find ourselves in need of it. For business owners, developing a customer service team is often a new endeavor. If your business is beginning to expand its customer service team, or you are looking for ways to improve your existin Read More

Learn the new trends in mobile customer care, and how contact centers are benefiting from the most relevant technologies in the industry. Read More

How can you meet customer expectations when you are marketing products. How can you meet those expectations when something goes wrong. This is not theory, this is true life! Read More

How do you make sure you are meeting the needs of your customers? Make sure you are where they are at (online, website, physical location, etc.). Also, if you really want to know what your customers are thinking - ask them! Read More

While we hear about how important it is to be a “mobile-first” business today, it’s no more important to the success of a company than being thought of as a service first organization. And, according to a recent Desk.com study, you won’t be viewed as a service first organization to Millennials if y Read More

When it comes to promote business through the internet, there a big list of to-do’s that need to be followed before you reach heights. Ranking high on search engines is very important for every small business owner,and every business owner should follow the below SEO trends in 2015. Read More

Are companies really efficiently able to resolve customer service issues? These latest stats will tell you what you need to know. Read More

Great employees make a company great. So reward your employees and provide them with incentives to work better with these 12 employee appreciation ideas and let them know that they are valued. Read More