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Automated Customer Support Systems can provide a lot of benefits to businesses, including providing solutions at a faster pace. However, it’s only a machine. You have to learn to balance its use with well-trained representatives who are capable of using the system to deliver better customer service Read More
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If there was one piece of advice that every marketer would agree on it, it’s that we are living in the “Age of the Customer”. Businesses are repeatedly reminded by marketers that marketing has to be customer-focused for a business to survive.
Without customers, there is no business.
Yet, many bus Read More
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Larger companies have more (much, much more) than one person in their customer support team. To ensure the success of every customer contact, it is important to keep tabs on tasks and questions. Read More
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There's a new school of thought that says customer satisfaction has become an irrelevant business metric. While it's a controversial assertion, it's also incomplete. Here are ten reasons why customer satisfaction still matters. Read More
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witter has 550 million active users and approximately 500 million tweets sent every day. There’s no doubt, Twitter has evolved from its original platform for sharing updates with friends to an integral part of the marketing department.

Now, imagine if half of the demographics were your follower Read More
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Infinit Contact shares 5 things customer service representatives should never say and what to say instead. Read More
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Small businesses can implement great loyalty programs too. Learn what some of the world’s tops retailers have done with theirs so that you can develop one that works for you too. Read More
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Infinit Contact shares 10 customer service tips from the experts to help companies, especially start-ups, deliver great customer experience and achieve steadfast business growth. Read More
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Discover how Happiness Uplift will help Capitalizing on Building Upward Momentum for Hotels. Imperfection is the new opportunities for Hoteliers to capitalize on. Read More
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When it comes to handling customer complaints, businesses can attest that it really is a complicated, difficult, and exasperating task. To avoid losing customers and put an end to negative remarks about the company, here are 6 tips to assist you with the appropriate customer management. Read More
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Share your small business tips with the community!








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