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Nearly all businesses these days have some form of on-hold marketing. Generally though, it is not very well thought out and is used purely to fill the waiting time between when a customer calls and when the customer finally gets through to speak to you. Your business may be missing a big opportunit Read More
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Case studies are used by companies to engage potential customers, and generate leads. Case studies helps showcase how they are satisfying there customer’s needs than their competitors. They help brands differentiating their competitors by displaying their unique characters. Choose the right case st Read More
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Want to know how to use customer service to boost business growth? Be inspired by these 5 companies who got it right. Read More
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Driving new customers in, lets you continue to grow and expand your business. But what about all those customers that have been in your store? What are you doing to drive them in more often? What are you doing to stay in contact with them and get them to come back? Read More
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Collecting real time data is important, but that's only the beginning. Knowing how and when to use it is just as critical for you to get a leg up against your competition. These strategies can help you deliver exceptional customer service and get you closer to achieving business success. Read More
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What if you get the real feedback, feedback that gives you real insights about your brand, product/service, insights that matters, insight that results in actionable measures that can make the real difference, what if you know exactly what it is that your customers don’t like, makes them angry, mak Read More
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The not-so-secret sauce to business success? Put your customer's needs first above all else. Here's how to do it. Read More
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Remember when we rounded up the top customer service influencers you should follow? We chose them because of their valuable contributions to what has shaped customer service as it is today. Now we share some of their resounding customer service tips for companies and organizations. Read More
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Customer service representatives are the frontliners of every business. Here are five things that they should never say to customers. Read More
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April was a great month for informative SME blog posts. We’ve collected our favourites below, our list includes posts covering blogging advice, customer retention and a new take on time management. As always let us know what you think – [email protected]. Read More
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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!








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