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A well-tuned company or organization is one that all the required functions performed without a friction! But usually is not so! There are many things that can cause a major harm in the image of your company. Especially when you are developing a startup company! Read More

Customer service is important and no two customers are the same for any business. This means that no two customer service interactions are the same. Thus it is important for companies to focus on multi- channel customer service. West Interactive has put together a really useful infographic that tal Read More

To understand the various tactics that app developers and entrepreneurs can use to gather app reviews and ratings in the early days and follow through, I spoke to Robi Ganguly, CEO & Co-Founder at Apptentive. Read More

There’s a wealth of market research out there about today’s customer—from the communication channels they prefer to how they rate each industry’s customer experience. With so much information available, how do you know which statistics to really hone in on? Allow us to help you out. Read More

In an ideal world, every customer service outsourcing interaction made between businesses and clients would result in glowing reviews and satisfied customers. Read More

We live in an age of “always online” and social media madness. You go on vacation, and all your Facebook friends get to see you having fun at the beach and luxurious resorts, amid non-stop likes and comments. Got a raise at work recently? Can’t help but tweet (boast more or less) about it, can you? Read More

We are in a fundamental time of change for business. Your customers are more empowered, more knowledgeable, and have greater reach in some cases than you do. They often know more about your products than your own employees! There is only one answer for businesses grappling with this shift in custom Read More

The finance and accounting department typically focus on getting the numbers right, since it’s their utmost priority. However, customer service training shouldn’t be overlooked entirely, as this can further improve a business’ operation. Read More

If you’re a small business owner you know how important customer acquisition and retention really are to the growth of your company. Obviously you need new customers to help you expand, but if you don’t keep the customers you already have happy you’re not going to be able to sustain your business. Read More