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If you’re a small business owner you know how important customer acquisition and retention really are to the growth of your company. Obviously you need new customers to help you expand, but if you don’t keep the customers you already have happy you’re not going to be able to sustain your business. Read More
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oday we are going to have a quick look on how best variants of gift wrapping work in e-commerce and what you should take into consideration providing this service. Read More
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One of the best ways to stay abreast in the customer service industry is by joining professional groups on LinkedIn. Figure out which ones are most relevant to you from this list, so you can decide which ones to join. Read More
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Going above and beyond for your customers is a great way to maintain loyal, long term customers and brand ambassadors. Read More
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Back in the day, customers are serviced only within the walls of an actual store. Today, consumers can be virtually everywhere—scrolling through a business’s Facebook account, browsing its website, reading its tweets. Here are some modern customer service techniques to aid companies in achieving al Read More
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Online reviews are a crucial part of maintaining strong online presence and credibility for your company. Find out how you can improve interactions with customers, gain more ranking clout in the SERPs, and use feedback constructively in this Tek Shouts! article. Read More
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For your businesses to actively focus on servicing clients beyond satisfactory level, your customer service representatives should possess these qualities. Read More
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How can you deliver excellent customer service if your main business platform is found online? Here are several ways to achieve business success, even if you don't see customers face to face. Read More
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We’re here to educate our teams on why having the digital content upfront is important.

Nay, the real job begins at making our teams, our C-suite or owners understand why it’s important. Because the truth is, sometimes those items go amiss at the property level, files were simply never made, adm Read More
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These books will help you gain insight on how some of the best companies approach customer service in their organizations, and how you can apply the same principles that helped them achieve success in their field. Read More
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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!








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