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Integration of Call Center with CRM software is must for the organization looking to grow efficiently. Here is an article on ways integration can boost customer service. Read More

Customer service is something that has always played a key role in business success. However, with the dawn of the Internet age, customer service has never been as important as it is now. The transparency of the online world has meant that there is nowhere for businesses to hide. One negative onlin Read More

Hotels, especially larger establishments, are particularly hard to keep running smoothly. Learn 3 Tips To Help Your Hotel Operate Smoothly . Read More

Recent news show that Millenials, those who were born from 1983 to 1997, chose Amazon as its customer service champion while the Boomers, those who were born from 1946 to 1864, ranked Amazon second. Read More

Let's face it: you can't please everyone all the time. It's important that your employees understand the difference between helping out a happy customer and spinning their wheels with an angry one. That's why we asked 10 entrepreneurs from Young Entrepreneur Council (YEC) how best to focus your team Read More

Let's face it: you can't please everyone all the time. It's important that your employees understand the difference between helping out a happy customer and spinning their wheels with an angry one. That's why we asked 10 entrepreneurs from Young Entrepreneur Council (YEC) how best to focus your team Read More

The most common and the most irritating error message when you accept credit card payments in your online business: “Transaction rejected by credit card company”. Read More

A "Bad" customer can cost 10x as much as "good" customer for small business owners. 6 tips to attract "good" customers to improve sales and profit. Read More

As a small business owner, it's always tough to get negative reviews online. But it's almost never appropriate to sue the people that leave them! Read More