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And deep in the Trickle-ground, some people say,
if you look hard enough you can still see, today,
where the Lorax stood mighty tall,
for as long as his loyal customers could call.. Read More

Don’t underestimate what an inbound voice channel can give to your business. An inbound call strategy can differentiate you from the rest that rely on self-service and automation. Read More

Recent research from both CMI and IDM shows that B2B businesses see case studies as a key promotional tool. It is therefore a surprise that case studies from mid-sized B2B companies are not more widespread. The problem could be the time and effort involved or it could be many businesses simply do n Read More

Retaining your current customers is an important component to having a thriving business. Here are a few suggestions on how you can keep them loyal to your brand. Read More

Do you have 5 minutes? I really want to ask you a favor! I’d like to ask you to help me to help you!

I want to help me build better content, approaches and ideas to share with you! Help me to build a blog that would effectively meet your requirements! Please take my 2015 readers survey! Read More

What is good service? Everyone has a different view. But the answer might depend on where in the world you live. Here's one thing you can do to deliver good service by any standards around the world. Read More

Cultivating customer relationships is at the very heart of every customer relationship management (CRM) system of businesses today. Read More

Tushar Makhija, Vice President of Business Development for customer support/engagement platform provider Helpshift shares with us how offering customer support assistance right from within your mobile app can craft the kind of experiences that create loyal customers. Read More

The call center industry has evolved significantly since the 1980s. Most of the significant changes have occurred within the last decade but more drastic changes are expected to come within the next few years. Read More