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Be in control of your customer's orders by developing an effective system that will help you save resources while keeping your clients satisfied. Read More

Like many other business processes, call centers aren’t tethered to a physical location. In-house call centers are generally for businesses with a low volume of calls that want centralized control over the customer service experience, while outsourced call centers are considered the cost-saving opt Read More

Selection of the right software is very important for any business. There are many options available for software in market today. Determining the goals, current challenges faced and learning from the existing outdated tools will enable the requirements in new tool. Customer Support software is ess Read More

I’m tired of loyalty programs.

For some strange reason, many companies have rewards programs that are overly complicated and offer little value to the customer. Read More

This is surprising: Only 38% of people say that they can trust most people. 57% say they cannot, according to the General Social Survey (GSS.)
Trust is a funny thing. It’s hard to earn and easy to lose. Read More

As most business owners have read, we live in a world where customers are harder to acquire and harder to retain.
Customers have an increasing array of options for almost everything. To survive, businesses have unleashed business innovation at an unprecedented level.
Businesses now focus on impro Read More

Your support center’s design contributes to your customer’s overall satisfaction. Be inspired to redesign yours by taking a look at this list of great samples. Read More

What type of customer service benchmarks should your eCommerce business be hitting? The E-Tailing Group’s 17th Annual Mystery Shopping Study has some insights. Read More

Whenever we acquire a new gadget or an appliance, we are eager to use it, most of the time skipping the operation manual. When a problem occurs, first thing that we usually do is to contact customer service for assistance. Read More