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Now that you have your small business up and running online, you’ve got your social media profiles set up, a shiny new website and lots of money to make, you need to start thinking about actively marketing your company. For many small business owners, in addition to posting on social and setting up Read More

Customer experience has always been an important component to business success but even more so in today’s wired, interconnected world. Companies need to differentiate their business from a noisy marketplace that offers near identical products and services everywhere. Better technological advanceme Read More

A new Aspest research study uncovered five groups that companies fall into based on their investment, approach and attitudes toward delivering customer service. Take a look and ask yourself: Which customer service persona am I? Read More

It has been customary for businesses to keep sales and customer service in different departments. Each has a different manager, team members, and even different goals. Read More

Supporting your customers has to be a top priority. Here are some tools that can help you do just that. Read More

One of the things you want to achieve is to provide satisfying and convenient customer service to your consumers while keeping your costs low. Read More

Bad customer service doesn’t just leave customers with a negative impression of your brand, it can severely impact your bottom line. In fact, 55% of customers surveyed recently have abandoned an intended purchase or business transaction following a poor experience. Companies’ failure to provide sea Read More

Companies invest on customer service support when they realize the worth of customer service to their businesses. In truth, nothing is cheaper than providing quality customer support to customers – effective service not only turns customers into brand advocates, it is also a great marketing tool. I Read More

Your customers want what they want when they want it and if they can’t get it from you, they’ll find it somewhere else. When seven out of ten callers will choose not to call back when they are met with an answer machine or no answer, you need to make sure that you aren’t losing business because you Read More