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Are you ready to promote a culture of happiness among your customer service team? Here are five ways to achieve this. Read More

As 2014 ended, marketers discussed business trends for 2015. As always, their predictions seemed more or less accurate and, in most cases, terribly obvious. For example, I’ve read that in 2015 marketing will “shift from globalization to personalization”. Sounds impressive, but wasn’t the concept of Read More

The rules of the customer service game are changing. Do you know the paths consumers take when looking for help from your business? Routes can include communication through interactions on your website, from mobile devices, or within social communities. The non-stop demand means you must be ready 2 Read More

A new year is the ideal time for businesses to investigate customer service trends and evaluate practices that were successful within the past year. Look forward, though, by being aware of buying predictions and the wants and needs of customers to ensure your business is stepping into the new year Read More

Jeanne Bliss’ father sold Buster Brown shoes and when he retired, there was a line a mile long of life long customers that he served from the first “little piggie” down to the last. We all remember the days of the local small business owner who had relationships with their customers. - See more at Read More

Wish to stay ahead in the call center business? Take note of these four trends that will be shaping the industry this year. Read More

No doubt about it, improving your business and customer interactions is one of the best ways to keep your customers come back. But below are strategies that have been proven effective; you just need to know where to start. Read More

It costs 3X more to get new customer than to keep existing one. Here are the tips to improve customer retention and grow sales for small businesses. Read More

If you’re in doubt, a 2011 American Express survey cited in this infographic from Help Scout makes the assertion that seven in every 10 Americans were willing to spend more with a company that provides excellent customer service. The live chat feature is one additional feature that some companies h Read More