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Shhh. You might not be running a top-secret business, but there are times when absolute discretion is required. But how can one keep customer secrets? It helps to take a peek at how those businesses that offer 100 percent confidentiality treat such situations. Read More

This study will analyse the effect of different cultural practices on consumer behaviour belonging to different cultures. Utilizing Hofstede's cultural framework and Trompenaars' dimensions of cultural framework, this study will exhibit the cultural differences create differential impacts on organi Read More

The relationship between client and company is always a two-way street, with both parties offering something of value to the table. For the company, one of those things is quality customer service, which is essentially the proverbial helping hand that a company lends to its client. Read More

From how to inspire your team to customer service solutions for small businesses, View the top articles published by Infinit Contact to learn more. Read More

83% of customers require some type of live support when making online transactions. More and more are turning to live chat, and it's no wonder: Chat is a fast, direct way to connect with an actual person to answer questions in real time. Read More

There are lessons to be learned in every bad customer service story. Here’s what we learned from Comcast’s latest scandal. Read More

Like many other business processes, call centers aren’t tethered to a physical location. In-house call centers are generally for businesses with a low volume of calls that want centralized control over the customer service experience, while outsourced call centers are considered the cost-saving opt Read More

If you run a hotel, you will want to make sure you can work with guests from all over the world. Learn how Bilingual Services Online will help Read More

The life of a business owner is a busy one. If I had my way, days would be 30 hours long and there’d be, like the Beatles sang: “8 days a week.” But there aren’t. So to help you stay on top of important small business news, information and advice essential to running your business, here’s my weekly Read More