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Yelp was in the center of customer review websites last year, and we want to tackle those concerns and clear any doubts you may have in order to help you make wise decisions that will help you attract customers by knowing how to properly use this tool. Read More

Many small businesses make the mistake of ignoring their biggest source of income: recurring customers. What can you do to provide better treatment for your returning customers? Here are some ideas. Read More

Today, contact centers are no longer just the headquarters of all customer calls. Instead, they have leveraged on the emergence of social media and use it to improve the quality of their customer service support. Read more to know the reasons why. Read More

Do the details make or break how you provide client service? Laura Petrolino shares her tips on communicating in a way that builds client trust Read More

As business owners, we are all prone to thinking we do everything best. We love the moves we make and tend to pride on everything we’ve accomplished so far, especially if we are running a small business with a potential. But, to keep on building potential we need to never stop working on it. Advan Read More

Let's take a look back at some of the most share-worthy customer service blogs published by Infinit Contact last year. Read More

While the CRM software has become all the rage in the recent years Gartner forecasts the growth of CRM market with a bang in the coming years. According to Gartner’s careful estimate the CRM market will be worth $36.4 billion by 2017. The software is already making it big since 15% of the organizat Read More

To spell the year right means starting it with the right mindset. So we have collected these customer service quotes to motivate you and your team this year. Read More

To spell the year right means starting it with the right mindset. So we have collected these customer service quotes to motivate you and your team this year. Read More